We invest millions in health technology, redesign workflows, and publish protocols grounded in the best available evidence. Yet many healthcare improvement efforts stall or never fully take hold. Not because the idea was wrong, but because the message didn’t land. Camilla Covello shares how somewhere between the boardroom and the bedside, communication breaks down and frontline teams are left to interpret change on their own. We explore communication gaps in healthcare leadership, what the evidence tells us about why healthcare improvement fails, and how we can get it right.
References:
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- Tawfik DS, Adair KC, Palassof S, et al. Leadership Behavior Associations with Domains of Safety Culture, Engagement, and Health Care Worker Well-Being. Jt Comm J Qual Patient Saf. 2023;49(3):156-165.
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